Solace & Thrive receive referrals from GPs, psychiatrists, paediatricians and other health professionals. In addition, individuals are always welcome to email at hello@solacethrive.com.au with an enquiry or to make an appointment without a referral.

Once you get in touch, Tamera will respond to your enquiry and guide you through the next steps. This usually begins with a brief chat to understand what you are looking for, answer any initial questions and consider whether Solace & Thrive is the right fit for your needs.

Before your first appointment, you will be asked to complete an online registration and consent form.

Your first appointment at Solace & Thrive is usually an assessment session. This is a chance for Tamera to get to know you, understand what has brought you to therapy and learn about your needs, goals and hopes for support.

For infants and children, the first appointment often begins with a parent or caregiver consultation. This allows time to understand your child’s developmental history, strengths, current challenges, family context and any concerns. A child session is usually arranged after this, so Tamera can meet your child and begin to understand their experience in an age-appropriate way.

Because the therapeutic process is different for every one, the number of sessions you need will depend upon your own unique circumstances. Some people see changes in a small number of sessions, while others may take longer. The length of individual therapy depends on your needs, resources, motivation and goals for therapy.

Solace & Thrive is a private billing practice. Tamera is committed to providing high-quality, collaborative and personalised care.

The Australian Psychological Society National Schedule of fees for 2026-2027 recommends a fee of $330 for a standard 46 to 60 minute consultation. Fees at Solace & Thrive are set below this recommendation to support accessibility while maintaining thoughtful, evidence-based care.

Full payment is required on the day of the appointment.

A Mental Health Care Plan (MHCP) is a plan your GP writes with you about treating a mental health condition. It helps you access eligible health care professions, such as Psychologists, who can help you with your mental health concerns.

Prior to your appointment at Solace & Thrive, please provide a copy of your referral letter and your MHCP from your medical practitioner, if you wish to claim Medicare rebates for psychology sessions.

The current Medicare rebate for a standard consultation with a Clinical Psychologist is $145.25. Medicare rebates are subject to change, so you may wish to confirm current rebate amounts with Medicare.

You do not need a referral to book an appointment. If you have private health insurance, you may be entitled to a rebate through your provider.

Most private health funds will provide some cover for psychological services. However, the level of cover varies significantly and is dependent on your particular policy. It is best to check this with your private health fund directly.

When you book an appointment with Solace & Thrive, that time is set aside especially for you. Providing sufficient notice of cancellation allows the appointment time to be offered to another person or family seeking care.

If you are unable to attend, please provide as much notice as possible. Cancellations made more than 48 business hours before the appointment will not incur a fee.

Cancellations made with less than 48 business hours’ notice, or non-attendance at a booked appointment, will incur a cancellation fee equal to 50% of the consultation fee.

Please note that Medicare rebates are not available for cancellation or non-attendance fees.

Thank you for your understanding. This policy helps support fairness, accessibility and continuity of care for all clients.

Therapy at Solace & Thrive is focused on psychological support, treatment and wellbeing. For this reason, the practice is not able to provide services where the primary purpose is legal assessment, court reporting, custody recommendations or evidence for legal proceedings.

If there are current Family Court proceedings, parenting disputes, intervention orders or other active legal matters, please let Tamera know prior to booking so that suitability of the referral can be considered.

If you require a psychologist for court-related assessment or reporting, it is important to seek a clinician with specific expertise in this area. You can search for psychologists through the Australian Psychological Society “Find a Psychologist” service.

For children and young people, Solace & Thrive generally requires consent from both parents or legal guardians before psychology treatment begins.

If parents are separated, divorced, or there are parenting orders, intervention orders or other legal arrangements in place, please let Tamera know before booking. You may be asked to provide relevant documentation so that consent and communication arrangements can be clarified.

Where appropriate, children and young people will also be involved in discussions about therapy in a way that is suitable for their age and developmental stage. Building trust, safety and a shared understanding of therapy is an important part of the process.

Please be aware that Solace & Thrive is not an emergency or crisis service.

If you or someone you know, is in need of urgent or crisis care, please consider contacting one of the following:

- Family Doctor/GP

- Ring 000 for emergencies (police or ambulance)

- Lifeline: 13 11 14

- Beyond Blue: 1300 22 4636

- Maternal and Child Health Line: 13 22 29

- Kids Helpline (ages 5-25): 1800 551 800